These Terms and Conditions govern your use of the website located at https://bitaufashion.com/ (the “Site”) and the purchase of any products from it. The Site is owned and operated by AVI PRIME SERVICES (OPC) PVT LTD.

By accessing or using this Site, you agree to be bound by these terms. If you do not agree, please refrain from using our services.

1. General Overview

Bitau Fashion provides a curated selection of women’s apparel, including Indian wear, Western wear, intimate wear, fashion accessories and jewellery. These terms apply to all users of the site, including browsers, vendors, and customers. We reserve the right to update or change any part of these Terms and Conditions by posting updates to our website.

2. Eligibility and Account Security

To place an order, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must be at least 18 years of age or have parental consent to use this Site.

3. Products and Pricing

• Accuracy: We strive to ensure that product descriptions, images, and prices are accurate. However, we do not warrant that product descriptions or other content are error-free.

• Modifications: Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product at any time.

• Colour Variance: Please note that because of different screen resolutions and lighting, the actual colour of the garment may vary slightly from the images provided.

4. Orders and Payment

• Order Acceptance: We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in pricing, or suspected fraudulent activity.

• Payment Methods: We accept various payment methods, including credit/debit cards, UPI, and net banking. All payments are processed through secure third-party gateways.

• Billing: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

5. Shipping and Delivery

We aim to deliver your fashion favourites as quickly as possible.

• Processing Time: Orders are typically processed within 1–3 business days.

• Delivery Timelines: Most orders are delivered within 5–7 business days across India. However, delivery times may vary based on your location and external factors like weather or courier delays.

• Tracking: Once your order is dispatched, a tracking number will be sent to your registered email address.

• Shipping Charges: Shipping costs will be calculated and displayed at checkout.

6. Return, Refund, and Exchange Policy

Your satisfaction is our priority. We offer a 15-day return policy from the date of receipt.

• Eligible Items: Products must be in their original condition, unworn, unwashed, and with all tags and labels intact.

• Non-Returnable Items: Due to hygiene reasons, intimate wear (including panties, lingerie sets, and bodysuits), swimwear, and earrings are final sale and cannot be returned or exchanged.

• Defective Products: If you receive a damaged or incorrect item, please notify us within 48 hours of delivery at contact@bitaufashion.com with photos of the defect.

• Refunds: Once your return is received and inspected, we will process your refund to the original payment method or provide store credit. Refunds are typically processed within 7–10 business days after the return is approved.

7. Intellectual Property

All content on this site, including text, graphics, logos, images, and software, is the property of AVI PRIME SERVICES (OPC) PVT LTD or its content suppliers and is protected by copyright and intellectual property laws. You may not reproduce, duplicate, or sell any portion of the Site without express written permission.

8. Limitation of Liability

Bitau Fashion shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or the inability to use the Site. Our maximum liability to you for any product purchased shall be the amount paid for that product.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in the state where AVI PRIME SERVICES (OPC) PVT LTD is registered.

10. Contact Information

For any questions regarding these Terms and Conditions, please reach out to us:

AVI PRIME SERVICES (OPC) PVT LTD

Website: https://bitaufashion.com/

Email: contact@bitaufashion.com