Refund, Returns and Exchange Policy

This policy applies to purchases made through Bitau Fashion, operated by AVI PRIME SERVICES (OPC) PVT LTD.

Return Request Period

Customers should raise return or replacement requests within 5 calendar days of delivery.

This timeframe does not remove any statutory rights or remedies available under applicable law.

Eligible Reasons

Return or replacement requests may be considered where:

1. A product arrives damaged.

2. A product has a manufacturing defect.

3. The wrong product is delivered.

4. An item is missing from the order.

5. The product is materially different from its advertised description.

6. Another legally valid or expressly accepted return reason applies.

Hygiene-Sensitive Products

Innerwear, intimate products and personal-care products may be excluded from change-of-mind returns where this restriction is disclosed before purchase and permitted by law.

This restriction does not exclude legally required remedies for defective, damaged, incorrect, unsafe or materially misdescribed products.

Return Conditions

Where applicable, returned products should be unused and unwashed and include the original packaging, tags, labels and accessories.

These conditions will not be applied to unfairly deny a remedy required by law.

How to Request a Return

1. Email  contact@bitaufashion.com.

2. Include your order number and reason for the request.

3. Attach relevant photographs or other supporting evidence where appropriate.

4. Wait for our written return instructions.

Customers should not send a product to an address that has not been authorised by Bitau Fashion.

Return Shipping Charges

Return shipping charges, where applicable, will be communicated before the return is arranged and handled in accordance with applicable law.

Where a product is defective, damaged, incorrect or otherwise qualifies for a statutory remedy, the associated return costs will be handled in accordance with applicable law.

Refund Processing

Approved refunds will ordinarily be initiated within 7–10 business days after the required verification and approval, subject to any shorter applicable legal or payment-system deadline.

The time taken for the refund to appear in the customer’s account may depend on the bank or payment provider.

Refunds will be made through the original payment method or another lawful method agreed with the customer.

No deduction will be made unless it is legally permissible and appropriately disclosed.

Exchanges and Replacements

Eligible exchanges and replacements are subject to product availability. If a replacement is unavailable, an appropriate alternative remedy, including a refund where applicable, will be offered.

Order Cancellation

Customers should contact us promptly to request cancellation. Cancellation may not always be possible after dispatch.

Any cancellation charges must be lawful and properly disclosed. If Bitau Fashion cancels an accepted order, an appropriate refund will be arranged where applicable.

Contact

Email: contact@bitaufashion.com