Shipping and Delivery Policy

This policy applies to all purchases made through Bitau Fashion, operated by AVI PRIME SERVICES (OPC) PVT LTD.

Order Processing

Orders are processed after successful order confirmation and payment verification, where applicable.

Processing and dispatch times may vary depending on product availability, order verification, warehouse operations, holidays, and other operational circumstances.

Shipping Charges

Applicable shipping charges will be displayed on the product page or during checkout before the order is confirmed.

Any additional delivery charges will be disclosed and handled in accordance with applicable law.

Delivery Timeline

Most orders are expected to be delivered within approximately 4–8 business days after dispatch. Actual delivery times may vary depending on the destination, product availability, and courier operations.

Delivery timelines are estimates unless expressly stated otherwise.

Courier and Logistics Services

Bitau Fashion may engage courier and logistics companies to transport orders and provide delivery tracking.

Where tracking information is available, it will be shared through the customer’s order page, email, SMS, or another available communication channel.

Incorrect Address or Failed Delivery

Customers should verify their delivery address, PIN code, and contact information before placing an order.

Incorrect addresses, unavailable recipients, or repeated failed delivery attempts may delay delivery or result in the shipment being returned.

Please contact our customer support team promptly if your delivery information needs correction. Changes cannot be guaranteed after dispatch.

Damaged, Missing, or Incorrect Orders

If an order arrives damaged, contains an incorrect item or has missing products, contact us at contact@bitaufashion.com with your order number and supporting photographs, where available.

We will investigate the matter and arrange an appropriate remedy under our Return, Refund, and Exchange Policy and applicable law.